zendesk vs Help Scout

Compare zendesk and Help Scout on the same questions, with pricing terms and sources shown where they are known.

zendesk

AI-first customer and employee service platform trusted by 200,000+ companies — resolve support issues faster across chat, email, voice, and more.

View zendesk

Help Scout

Customer service platform that unifies inbox, AI, knowledge base, and messaging so teams resolve more conversations and build lasting customer relationships.

View Help Scout

Comparison table

Unknown means no reliable value is stored, not that a feature is missing.

Facts compared for zendesk and Help Scout
QuestionzendeskHelp Scout
Pricing modelSame for bothFreemiumFreemium
Free planSame for bothYesYes
PlatformsDiffersWebAndroid, iOS, Web
Listed featuresDiffers
  • Autonomous AI Agents
  • AI Copilot
  • Ticketing System
  • Contact Center Voice
  • Reporting and Analytics
  • Shared Inbox
  • AI Agents
  • Knowledge Base
  • In-app Messages
  • Insights & Analytics

Pricing and limits

Plans can differ in scope, region and billing terms, so compare plan names rather than assuming equivalence.

zendesk

Free plan: Yes

Paid pricing could not be verified.

Pricing verification date unknown.

Help Scout

Free plan: Yes

Subscriptions

  • Free: Free, per month
  • Standard: $25, per month
  • Plus: $45, per month
  • Pro: $75, per month
Official pricing page

Pricing verification date unknown.

Related pages