About CharityEngine
Overview
CharityEngine is an all-in-one nonprofit CRM and fundraising platform that brings donor management, fundraising tools, payments, events, and communications into one unified system. The company built the platform from the ground up more than a decade ago, so every tool and supporter interaction share a single data model without relying on third-party integrations.
CharityEngine Copilot, a voice-driven agentic AI assistant, answers questions and executes multistep fundraising tasks such as launching campaigns, events, and reports. SustainerIQ, a proprietary subscription billing technology, prevents failed payments, recovers interrupted gifts, and retains monthly giving revenue. Nonprofits have raised more than $10 billion through the platform since 2008.
Key Benefits
- One unified platform keeps CRM, fundraising, payments, and supporter data connected without patchwork integrations.
- A complete supporter view captures every donation, email, event, payment, volunteer activity, and advocacy action in a single donor record.
- Voice-driven AI lets fundraisers ask questions or assign tasks and have Copilot reason across data and execute the work.
- SustainerIQ reduces churn by recovering interrupted gifts and preventing failed monthly payments.
- Proven results include 98% sustainer retention, 99% email deliverability, and 99% fraud protection rates.
- Native payment options include ACH, Apple Pay, Google Pay, Venmo, and DAFpay.
How It Works
New customers start with a discovery call to share their goals and challenges. CharityEngine then delivers a custom demo and handles onboarding, including data cleaning, field mapping, and migration, so teams launch without losing donation history or recurring payment tokens.
Use Cases
- Fundraisers use Copilot to find which donors to call today and launch campaigns by voice command.
- Marketing teams run email, SMS, and donor journey workflows through the Engagement Suite to turn one-time donors into sustainers.
- Event managers sell tickets, run auctions, and manage sponsorships with mobile bidding and peer-to-peer tools.
- Advocacy organizations manage memberships and mobilize supporters through the Membership + Advocacy package.
- Development directors use SustainerIQ to recover failed gifts and protect recurring revenue.
- Small teams replace scattered spreadsheets with a single source of truth for donations, pledges, and tribute tracking.
Why Choose This Product
CharityEngine differs from competitors by being built as one unified architecture rather than assembled through acquisitions. That single data model powers capabilities others lack, including an AI-ready platform and trusted, real-time donor data that does not depend on syncs.
CharityEngine Pros & Cons
- All-in-one CRM with native payments, events, and advocacy
- Voice-driven AI Copilot executes fundraising tasks
- SustainerIQ recovers failed recurring payments
- 99% email deliverability and fraud protection rates
- $10 billion raised through the platform since 2008
Key Features
CharityEngine Copilot
Voice-driven agentic AI that answers questions and executes multistep fundraising tasks like launching campaigns, events, and reports.
SustainerIQ
Proprietary subscription billing technology that prevents failed payments, recovers interrupted gifts, and retains monthly giving revenue.
Unified Donor Record
Every donation, email, event, payment, volunteer activity, and advocacy action builds one continuously updated supporter profile.
Event Management
Supports ticketed events, auctions, peer-to-peer fundraising, sponsorships, volunteer scheduling, and mobile bidding.
Payment Processing
Native payments include ACH, Apple Pay, Google Pay, Venmo, and DAFpay for donor-advised fund giving.
Email & Automation
Email marketing, automated donor workflows, SMS messaging, and 1:1 texting included across engagement tools.
Fraud Prevention
Donation fraud monitoring and blocking operates in real time, with a 99% fraud protection rate.
Advocacy Tools
Advocacy platform capabilities help C4 organizations mobilize supporters and fundraise.
Volunteer Management
Volunteer scheduling and a self-service volunteer portal help coordinate supporter involvement.
Wealth Screening
WealthEngine-powered insights help identify high-potential donors and prioritize outreach.
CharityEngine Pricing
View full pricing →Pricing extracted from the product website and may change. Check the source for current details.
Frequently asked questions about CharityEngine
What exactly is a nonprofit CRM?
A nonprofit CRM is your organization's central hub: one place to track donors, gifts, campaigns, volunteers, and engagement. CharityEngine's nonprofit CRM helps teams replace scattered spreadsheets with a single source of truth for fundraising, marketing, and donor management.
How is nonprofit CRM software different from a regular business CRM?
For-profits chase customers while nonprofits nurture relationships. Nonprofit CRM software is built around donors, sustainers, and mission outcomes, with features like giving history, soft credits, pledge tracking, and event management instead of sales quotas.
Do I really need a CRM if we already have donor spreadsheets?
If you spend more time fixing lists than fundraising, yes. A CRM saves hours, reduces duplicate data, and helps you actually use the information you collect to thank donors, automate receipts, and plan your next campaign.
What does all-in-one CRM mean?
All-in-one means you get everything in one platform: fundraising tools, email and text marketing, events, advocacy, payment processing, and reporting, all tied to the same database. That means fewer integrations, fewer fees, and fewer headaches.
How hard is it to switch from our old CRM?
Not as scary as you think. CharityEngine's onboarding team helps clean your data, map your fields, and migrate everything safely without losing recurring donors or payment tokens.
Will we lose donation history or recurring payments when we switch?
Not with CharityEngine. The team securely re-tokenizes credit card data so recurring payments and donation history transfer safely during migration.