About Voiceflow | Enterprise Conversational AI Platform & Voice AI
Overview
Voiceflow is an AI agent platform that helps CX teams build, launch, and scale chat and voice AI agents for customer support and customer experience automation. Teams use it to own every customer interaction, from resolution to measurable ROI, with an Agentic Context Engine that turns complex conversations into enriched experiences.
Founded in 2018 and headquartered in New York, Voiceflow began as interactive children's stories for Alexa and grew into a collaborative platform trusted by more than 4,000 customers and 200,000+ users. The platform supports one agent running across web, app, WhatsApp, SMS, and voice at once.
Key Benefits
- Reduce operational strain by automating support tickets, with customers reporting up to 59% of tickets solved entirely by AI
- Deploy one agent across every channel at once, including web, app, WhatsApp, SMS, and voice
- Avoid model lock-in by choosing from major LLM providers or bringing your own model
- Scale with production infrastructure delivering 99.95% uptime and 50 ms latency
- Keep data secure with SOC-2 Type II, ISO/IEC 27001, GDPR, and HIPAA compliance
How It Works
Teams start by importing data and documents into the Knowledge Base so agents respond using curated information. They then build multi-step tasks with the Workflow Builder, add natural-language Playbooks for complex jobs, and connect to third-party services and APIs using Functions and API blocks. Finally, they launch agents through Voiceflow's web chat UI or any custom interface via the Dialog API, then iterate in staging before production.
Use Cases
- CX and support leaders fine-tune business logic with AI or scripted workflows to automate resolution
- Conversation designers visually build flows and prototype conversations in real time for stakeholder feedback
- Engineers connect agents to every app in their stack with APIs, custom code, and JSON
- Enterprise teams lower the total cost of ownership for agentic CX solutions with production environments
- Agencies and partners build AI agents for clients and manage deployments and billing from one platform
Why Choose This Product
Voiceflow positions itself as an AI agent platform without blackbox limitations, giving teams ultimate control over models, conversation-level visibility or big-picture observability, and production-grade integration tools. Its developer platform extends the product with custom features, integrations, and interfaces, while real-time collaboration supports designers, engineers, and non-designers building together.
Key Features
Agent Builder
Visually create AI agents using logic, custom code, models, and business content.
Knowledge Base
Train AI agents on your data to power responses and perform tasks using any LLM model.
Workflow Builder
Scripted flows your agent can call that execute in order every time for deterministic control.
Playbooks
Natural-language instructions for complex tasks your agent can execute.
Observability suite
LLM-powered evaluations give custom insights at scale for faster decisions on agent iterations.
Production environments
Environments enable real production pipelines from development to staging to production, all hosted on Voiceflow.
Use any model
Choose from major LLM providers including OpenAI and Anthropic, or bring your own model.
API and code
Build custom logic, actions, and integrations with code, APIs, Functions, and JSON.
Omnichannel agent
One agent runs the same conversation live across web, app, WhatsApp, SMS, and voice at once.
Voiceflow | Enterprise Conversational AI Platform & Voice AI Pricing
View full pricing →Pricing extracted from the product website and may change. Check the source for current details.